Privacy Policy

Last updated: 15 January 2026

Zohezyi Cleaners ("we", "us") is committed to protecting your privacy in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws.

Information We Collect

We collect contact details, service preferences, scheduling information, and payment confirmations (processed by third-party providers). We do not store full payment card numbers.

How We Use Information

To provide and manage cleaning services
To communicate about bookings and support
To improve our services through anonymized analytics (opt-in)

Cookies

We use essential cookies for site functionality. Analytics and marketing cookies are optional and disabled by default unless you opt in through the cookie banner.

Your Rights

You can request access, correction, or deletion of your personal information, subject to legal requirements.

Data Retention

We retain service records for as long as necessary to fulfill the purposes outlined here, and as required by law.

International Transfers

Data may be processed outside your province. We use safeguards to protect personal information in accordance with Canadian law.

PIPEDA Fair Information Principles

1. Accountability

We designate a Privacy Officer responsible for compliance. Contact details are provided below. We ensure third parties we engage offer comparable protections.

2. Identifying Purposes

We identify purposes for collection at or before the time of collection, including scheduling, customer support, billing confirmation, and service improvement.

3. Consent

We obtain meaningful consent except where inappropriate. You can withdraw consent at any time, subject to legal or contractual restrictions. Cookie preferences can be updated via the cookie banner controls.

4. Limiting Collection

We limit collection to what is necessary for the identified purposes, using fair and lawful means.

5. Limiting Use, Disclosure, and Retention

We do not use or disclose personal information for purposes other than those for which it was collected, except with consent or as required by law. Retention schedules align with legal and business needs.

6. Accuracy

We keep personal information as accurate, complete, and up-to-date as necessary to fulfill the intended purposes. You may request corrections.

7. Safeguards

We use administrative, technical, and physical safeguards proportional to sensitivity, including encryption in transit, access controls, and staff training.

8. Openness

Our privacy practices are transparent and available in this policy. We provide information about our policies and practices upon request.

9. Individual Access

Upon request, we inform you of the existence, use, and disclosure of your information and provide access, subject to exceptions. You may challenge accuracy and have amendments made.

10. Challenging Compliance

You may challenge our compliance with these principles by contacting our Privacy Officer. We will investigate and respond promptly.

Third-Party Processors

We may engage vetted service providers (for example, scheduling, communications, payment processing). These providers are contractually bound to protect personal information and may only process it for specified purposes.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, please contact us to delete it.

Contact

Questions? Email [email protected] or call +1 (587) 555-0198.