What is included in a standard cleaning?
Dusting, vacuuming, mopping, bathroom and kitchen cleaning, and trash removal.
Do I need to be home during the cleaning?
No. Most clients provide secure access instructions. You can be home or away—whatever is most convenient for you.
Are cleaning supplies and equipment included?
Yes, we bring professional-grade supplies and equipment. If you prefer your own products, let us know in advance.
How do I schedule, reschedule, or cancel an appointment?
You can schedule online or by phone. Reschedules and cancellations are free with 24+ hours’ notice.
What is your cancellation policy?
Cancellations within 24 hours may incur a short-notice fee to compensate your reserved time slot.
Are your cleaners insured and background-checked?
Yes, all cleaners are vetted, background-checked, and fully insured for your peace of mind.
Do you offer eco-friendly or hypoallergenic products?
Absolutely. We can use eco-friendly or hypoallergenic products on request at no extra charge.
Which areas do you serve?
We serve the Greater Vancouver Area and nearby suburbs. Contact us with your postal code to confirm coverage.
What if I’m not satisfied with the service?
If something was missed, report it within 24 hours and we’ll come back for a free touch-up.
How is pricing calculated?
Pricing is based on home size, scope, and frequency. Flat-rate packages are available for standard cleanings.